GH WATCH – RETURN & REFUND POLICY

🔥 MANDATORY UNBOXING VIDEO POLICY (APPLIES TO ALL RETURNS / REFUNDS / EXCHANGES — NO EXCEPTION)

To raise ANY complaint such as damaged product, wrong product, missing watch, size issue, empty parcel, stolen item from box, or dissatisfaction,
➡️ An unedited unboxing video is compulsory — from the moment the package is closed and sealed till the watch is fully shown.
❌ Without an unboxing video, no return, replacement or refund request will be accepted in any case.

At GH Watch, customer satisfaction is our priority. We ensure delivery of high-quality watches, but in rare cases where you face an issue, our policy below will guide you.

1. When Can I Request a Return or Refund?

You are eligible only if:

  • You received a faulty / defective product

  • You received a different product than what you ordered

  • The product looks different from the listing pictures

  • Size issue — the delivered size is not what you ordered

  • You are not satisfied with the product

⛔ Unboxing video is required in ALL the above cases for approval.

2. Products NOT Eligible for Return

Return will be rejected if:

  • The watch has been used, worn, washed, scratched or damaged by customer

  • The product is purchased on sale / discount

  • Tags, bills, packaging or box are missing

  • Unboxing video is not provided

3. Conditions for Return Approval

To be approved:

  • Product must be unworn and unused

  • Brand box, label, tags and bill must be intact

  • Returned in original condition

  • Replacement depends on stock availability

4. Refund Eligibility & Process

To raise a dispute, contact us on WhatsApp:

📞 +91 97149 20130

Send the following:

  1. Order ID

  2. Images of the product

  3. Unboxing video (must show sealed package → opening → product clearly)

  4. Reason for return

⏳ Time Limit:
All disputes must be raised within 3 days of product delivery.
After 3 days → No return/refund request will be accepted.

5. Cancellation Policy

  • Orders cannot be cancelled after 12 hours

  • Customized orders cannot be cancelled

  • If you request cancellation before dispatch, we will review and approve if possible

🔻 Note: GH Watch reserves full right to cancel any order due to pricing error, payment issue, or out-of-stock situation.

6. GH Watch Final Authority

GH Watch holds full authority to:

  • Approve or deny return/refund requests

  • Validate complaints based on unboxing video evidence

  • Make changes to policy without prior notice

Thank you for shopping with GH Watch — Your trust matters the most to us.

We deliver premium watches and premium service.